Frequently Asked Questions
ORDERING
How do I place an order?
You can either order on our webshop or via email. We will confirm and send you a payment link.
When do I need to order by?
Sunday evening for Tuesday delivery. Wednesday evening for Friday delivery.
Can I order in advance?
Yes! And we recommend it. If you are expecting, send us your due date when you order and we will plan delivery so your freezer is stocked and ready before baby arrives.
Can I order as a gift?
Absolutely. Let us know when you place your order and we will include a personal gift card with your message.
Can I mix and match soups and meals?
Yes. When ordering a box, simply let us know which soups and meals you would like and we will put it together for you.
DELIVERY & COLLECTION
Where do you deliver?
Soups and meal boxes are delivered in Amsterdam only. Herbal teas are delivered nationwide across the Netherlands via PostNL.
When do you deliver?
Every Tuesday and Friday.
Can you deliver meal boxes nationwide?
Not yet. Meal sets and soups are currently delivered in Amsterdam only. We are working on expanding nationwide delivery and will announce when it becomes available.
Can I pick up my order?
Yes! You are welcome to pick up from our kitchen in Bos en Lommer, Amsterdam. Just let us know when placing your order and we will arrange a convenient time.
Do I need to be home for delivery?
For soups and meal boxes, yes. They are delivered frozen and need to go straight into the freezer.For teas, no. They are sent as a letterbox package so no need to be home.
How much does delivery cost?
Delivery in Amsterdam is included in the price of all meal boxes and soup bundles. Teas sent nationwide via PostNL have a flat shipping fee of €4.95.
STORAGE & REHEATING
How long do the soups and meals last in the freezer?
All products are flash frozen and should be kept frozen at -18°C. Use within 2 months of the frozen date printed on the label.
How do I defrost and reheat?
Defrost overnight in the fridge. Reheat gently on the stovetop or microwave until piping hot throughout. Once defrosted, consume within 2 to 3 days. Do not refreeze.
Are the containers microwave safe?
Yes. All our containers are freezer safe, microwave safe and leak proof.
Can I reheat directly in the container?
Yes.
THE FOOD
Is everything really made from scratch?
Yes. Every broth is slow-simmered from real bones and vegetables. Every wonton is folded by hand. No stock cubes, no additives, no shortcuts.
Are the meals suitable for breastfeeding mothers?
Yes. Every dish and tea blend has been chosen with postpartum and breastfeeding mothers in mind. Our herbal teas have been curated in consultation with TCM practitioners.
Do you cater for dietary requirements?
Our menu is not currently customisable for specific dietary requirements, but we are always happy to help you find what works for you. If you have an allergy or intolerance, just let us know and we will guide you through which dishes are suitable.
We offer a no pork option for our meal boxes at no extra cost. Our beef and chicken dishes are halal. We use gluten free soy to make most of our dishes gluten free.
Are allergens clearly labelled?
Yes. Every product has a full ingredients list with allergens clearly highlighted so you always know exactly what you are eating. Our kitchen also handles gluten, nuts, egg, soy, sesame, fish, crustaceans and sulphites.
Is Nuan only for new mothers?
Our food is rooted in postpartum tradition but a nourishing bowl of herbal broth or a slow-braised meal does not check who is eating it. Exhausted parents, partners, siblings, grandparents - everyone at the table is welcome. Our recipes have been feeding families across Asia for generations. The new mother just gets first dibs.
Didn't find the answer to your question? Please contact us hello@nuanhome.nl
